Frequently Asked Questions

• Unboxing, setup and mounting of miner
• Network setup and Internet access
• PDUs (Power distribution units)
• All switching and routing equipment
• Configuration and Cabling
• Fee is waived if you host 50 or more miners with us
• Setup time ranges from as short as 1 day to 1 week depending on number of units being installed.

Yes, we do have the following discounts:

• 3 months prepayment - 0.5%
• 6 months prepayment - 1%
• 12 months prepayment - 1.5%

• On request we provide VPNs to clients who host 50+ miners with us

• Bitcoin and some other crypto currencies
• International wire transfer (please contact for details)

• Yes, there is an agreement that must be signed to protect both the customers and ourselves
• We provide our clients with the ability to choose between 3, 6 and 12 month contracts.
• Your hosted time will not begin until your units have arrived. We guarantee your space for 30 days since your payment is received.

• Customers pay and take all risks for the delivery of their equipment from the country of origin to Montreal airport or Montreal port. We suggest you use a local Freight Forwarder in the country of delivery. From Montreal airport or port the equipment will be picked by us/our freight forwarder and delivered to our facility.
• There is only 5% duty upon entering Canada.
  For comparison: If importing to the USA, the one would pay at least 27.5%.
 
• We will clear the shipment for you. We charge flat fee of USD $500 for customs clearance procedure and delivery within Canada, no matter the number of miners.
• Clients are responsible for the payment of all relevant fees and taxes in the country of origin.

• We are based in Greater Toronto Area, Canada. All miners are set up in facility near Montreal, Quebec, Canada. We do not disclose address of our data center for security reasons.

   
• Once your hosting request has been approved by our team, you can ship your miners to the following addresses:

  To send mail or courier parcels (Fedex, UPS and so on, up to 20kg) use office address:

  PrudentMining.com
  19-13085 Yonge Street, Suite 360,
  Richmond Hill, Ontario, Canada. L4E 0K2

      

  For air or sea shipments from +20kg (45lbs) please make sure all shipments are consigned to the following address:

  Panalpina C/O Prudent Mining
  555 Dr.-Frederik-Philips Boulevard, Suite 300,
  Saint-Laurent, Québec, H4M 2X4. Canada.

  Please ask your freight forwarder to email us a pre-alert BEFORE(!) releasing shipments to the airline.

  
  

  If you want to buy miners directly in China and don't have any agent in the country, you can use our trusted Freight Forwarders in Hongkong and Shenzhen.

  In Hongkong:
  A&B Logistics Limited
  Contact Person: Paul
  TEL: 3707 1976
  葵涌 貨櫃碼頭路 71-75 號 鐘意恆勝中心 3 樓 5A 室
  Address : Flat 5A, 3/F., Join In Hang Sing Centre, no.71-75 Container Port Road Kwai Chung
  
  In Shenzhen:
  Lianyou logistics Co. , Ltd.
  Contact Person: Mr. Xu
  TEL: 13510827978
  深圳市南山西丽沙河西路丰泽园配送中心三号楼一楼 联邮物流公司 徐先生
  Address: Shenzhen city, Nanshan , Xilishahe West Road, Feng ze yuan center, buld no.3 , 1-st floor. China.
  

  Remark:
  Please kindly contact us before scheduling any delivery to our forwarder’s warehouse. We will inform them to expect shipment to be consigned to PrudentMining.com.
  
  Alternatively forwarder can arrange pickup of any shipment from any distribution warehouse in China, if that's more convenient for you.
  

• There is no minimum requirement. We understand you don't know us and we will host as little as 1 miner to earn your trust.

• 99.9% is our typical up-time.
• If you miner goes offline for an extended period and it is not bootable, you may be entitled for compensation of unused power and credit will be applied to your hosting bill.
• Malfunction or broken miners will be returned to customers at our discretion and shipping is customers responsibility.

• Yes, we can host any cryptocurrency and any equipment of your choice.

• Yes, we will allow exchange of hardware mid-contract. New set up fees will be applied for smaller contracts less then 50 miners.

• If Customers don’t provide a power supply that is 80-Plus Gold rated with active power-factor-correction, we will supply at extra charge.
• We will always recommend higher end power supplies. The #1 point of failure for miners is inadequate or cheap power supply. Since you have invested so much into your miners, it does not make much sense to cut corners now.

• You may choose to renew your contract or have your miners shipped out of the facility.
• If neither is done within 30 days after the contract end date, the miners will be disposed.

• Yes. Most of the insurance companies do not insure miners due to novelty of the business. We do provide insurance against theft, water and fire damage at no extra cost to our customers. On average, your equipment is insured at about 90% replacement value on the time of loss, with $5,000 deductible. When other companies mention they are insured they usually mean their facility is insured. Ask them if your equipment is insured as well.
• We do not offer insurance for lost profits or hardware failures.

• No, we will not host old miners. They will not make you money. We are looking for long term partners and our space is limited.

• We will provide power for one business day before machine(s) would be turned off to allow you to make payment arrangements or shipping arrangements to move out equipment. If no payment and no shipping arrangements are done within 30 days after the turn off, the miners will be disposed.